At Alexon we understand how important your warranty is. In fact, we feel that it is just as important as providing quality work and a great experience. It is our policy that when you submit a warranty request, we will perform that work no later than the Friday of the following week. Of course emergencies will be addressed right away. In some circumstances, like material availability could mean it might take a little longer.
We are a growing firm, and the more projects we do, the more warranty requests we will have. Our project to warranty ratio is extremely small for our industry, but it still exists.
Companies can lose their reputation because of bad warranty policies and procedures. Alexon Pools & Design will fulfill all commitments. If for any reason, you feel that we are not fulfilling our commitment, please email me direct.
Alexon Pools & Design
Some Things to Consider:
Alexon Design Group provides the following warranties:
- 2 years on any hardscape items
- 1 year on sprinklers, irrigation and drip systems
- 300 days on plants and trees
Alexon does plant and tree warranty at 300 days after install. Warranty is a one time only service.
- Focus lighting has a factory warranty of 10 years on all fixtures, and a lifetime warranty on all transformers.
- ADG will warranty light bulbs for 120 days.
- There are no warranties on annuals or ocotillos.
- Contractor shall not be liable for loss of plants, trees or sod due to damage caused by frost, wind, animals, storms or vandalism.
- Plants will be replaced at 120 days upon the request of the Buyer.
- The warranty on plant materials applies only to plants that are on an automatic irrigation system installed by Alexon Design & Landscaping.
- Warranty is void if Alexon Design Group determines that Buyer has not properly used or maintained the plants or irrigation system. Buyer’s plants and sod will be set up on an automatic irrigation system with the correct watering times needed. If the buyer interferes with this schedule during the warranty period, the plant warranty will be voided.